Frequently asked questions
Will it look like my pet?
You'll see a preview of your portrait before you buy. If the finished piece doesn't look like your pet, we'll reprint it or refund you.
What photo works best?
A sharp, bright photo taken at eye level with your pet's whole face showing. One pet per photo.
Can I add more than one pet?
Not yet: one pet per portrait for now. Multi-pet portraits are coming soon.
How long does it take?
About 2–5 business days to print and frame, then 3–5 days to ship within the US.
Will it arrive by Christmas?
Order by Thursday, December 10 with free shipping, or by Tuesday, December 15 with Express ($14.99).
Can I send it as a gift?
Yes. Ship it straight to their address and add a gift note at checkout. Prices aren't shown on the packing slip.
Where do you ship?
US addresses only for now.
Can I return it?
Each portrait is custom-made, so we can't accept change-of-mind returns. If it arrives damaged, misprinted, or doesn't look like your pet, we'll make it right. See our refund policy for details.
How do I contact you?
Email pawllerystudio@gmail.com and we'll reply within 24 hours.