Shipping policy

Every Pawllery portrait is made to order from your photo, so here's exactly what to expect after you check out.

Where we ship

We currently ship to addresses in the United States only.

Production time

Your portrait is printed (and framed, for framed prints), quality-checked and packed in 2–5 business days. During the busiest weeks of the holiday season this can take a little longer.

Shipping options and delivery times

Free Standard Shipping: 3–4 business days after production. Most orders arrive within 1–2 weeks of ordering.
Express Shipping ($14.99): 1–3 business days after production. Express can't be delivered to PO boxes or military addresses, and a phone number is required.

Estimated delivery dates are shown at checkout. They're estimates, not guarantees, and can be affected by carrier delays, weather or holiday volume.

Christmas delivery

To receive your order by December 24, order by December 10 with Free Standard Shipping or by December 15 with Express Shipping.

Tracking

We'll email you a tracking link as soon as your order ships.

Address problems

Please double-check your shipping address at checkout. If you spot a mistake, email us right away and we'll fix it if your order hasn't gone into production yet. We can't be responsible for orders delivered to an incorrect address entered at checkout.

Damaged or lost packages

If your order arrives damaged or never arrives, our Love-It Guarantee has you covered. See our refund policy, or email us at pawllerystudio@gmail.com with your order number.