Refund policy

Returns and refunds

Because every Pawllery portrait is made to order from your photo, we don't accept returns or exchanges for change of mind.

Our Love-It Guarantee

If your order arrives damaged, has a printing defect, or the portrait doesn't resemble your pet, email us at pawllerystudio@gmail.com within 30 days of delivery with a photo of the item. We'll send a free replacement or a full refund to your original payment method, your choice.

Cancellations

You can cancel within 12 hours of ordering for a full refund. After that, your portrait may already be in production.

Shipping delays

If we can't ship your order within the time we promised, we'll email you and you can choose to wait or cancel for a full refund to your original payment method.